FAQs

Find the answers to all of your burning questions.

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Are pilot programs available?

We’d love to talk to you about your pilot program needs.  Sign up for a demo to discuss your options with our team.

Does Inspace offer technical support?

We offer a variety of levels of technical support depending on your license level.  Our enterprise customers can expect a dedicated Account Manager, personalized onboarding and training for your hosts, and 24/7 live chat support. We’ve designed our support network to take the burden off of your IT department.

Does InSpace require an installation on the computer?

Because InSpace is browser-based, there’s no download!

How does the toxicity filter work?

Our toxicity filter uses machine learning to identify potentially harmful or toxic messages.  If a participant types a chat message that is toxic, they will be notified when they try to send the chat message to the group.

What accessibility features does InSpace have?

We are focused on creating an accessible product that creates a better experience for everyone.  We’ve partnered with renowned accessibility experts to pressure test our platform and make improvements.  We are WCAG 2.1 AA compliant and are constantly working to improve.  If there’s something about our site or our product that you think could be more accessible, we’d love to hear from you (support@inspace.chat).

What level of security does InSpace have?

InSpace is activity pursuing SOC 2 Type II certification.  Everything we do is end-to-end encrypted.  Read our Privacy Policy for all the details, but the headline is: we’re serious about your security.