Find the answers to all of your burning questions.

Are pilot programs available?

We’d love to talk to you about your pilot program needs.  Sign up for a demo to discuss your options with our team.

Can I assign a co-host?

Yes! A co-host can be assigned by the host. You can assign a co-host by going to space and adding the user.

Can I click and drag people around or stop people from moving?

No. InSpace is built on principles of participant autonomy and agency. InSpace session participants can move through the space freely just like in a physical space. However, session hosts can guide participant movement through sessions using our thoughtful facilitation features such as breakout rooms, custom backgrounds, and proximity audio. For example, session hosts can assign participants to a breakout room by generating room assignments. Anyone in a space can invite another participant to move over to them using the Invite Over function inside a room or to join them from a different room in our Experience Hub. 

Can I lock the break out rooms so people stay in their assigned rooms?

InSpace breakout rooms work like in-person breakout sessions in which people can move about as they see fit. Hosts can also enable locked breakout rooms during their sessions. This feature allows hosts to admit participants to specific breakout rooms, but all participants can leave rooms at any time. 

Can I purchase licenses directly from the website?

We are in the process of getting our direct payment option set up.  In the meantime, please reach out to support@inspace.chat if you’d like to purchase InSpace.

Can I record a session?

Yes! Recording is available to the Host or Co-Host on all paid accounts. Recording is not available for trials.

Can I use InSpace on mobile or tablet?

Yes you can! You can find the InSpace app in Apple’s iOS store – available for iPhone and iPad. InSpace is also available for Android on the Google Play Store. 

Can I use InSpace outside of class time?

Yes!  InSpace is great for virtual campus applications such as drop-in student services, study groups, peer-to-peer support centers, office hours, and any other type of gathering.

Does InSpace offer discounts for nonprofits?

Share your W-9 with us and we’ll make sure you’re tax-exempt.  In terms of non-profit pricing, set up a meeting with our team to discuss your needs.

Does Inspace offer technical support?

We offer a variety of levels of technical support depending on your license level.  Our enterprise customers can expect a dedicated Account Manager, personalized onboarding and training for your hosts, and live chat support. We’ve designed our support network to take the burden off of your IT department.

Does InSpace require an installation on the computer?

Because InSpace is browser-based, there’s no download or installation required! We recommend keeping your browser updated for the best InSpace experience.

How can I restrict access so I don’t get ‘Zoom-bombed’?

InSpace has several levels of security to help prevent intrusions into your sessions. When you create a space on the InSpace Dashboard, you can make that space “Public” or restricted to a “Specific Audience”. If you leave a space Public, anyone with the link can join. If you choose the “Specific Audience” option, then you can limit access to the space to either specific domain names (e.g. only a certain email’s domain) or to a specific attendee list. To restrict a space to an attendee list, a host can copy and paste a list of emails into InSpace and then only folks with those email addresses will be allowed into the space. At any point in a session, an unwelcome guest exhibiting inappropriate behavior can be removed from the session and prevented from returning by clicking ‘Remove’ and checking a box to remove them for the remainder of the session. 

How does the toxicity filter work?

Our toxicity filter uses machine learning to identify potentially harmful or toxic messages.  If a participant types a toxic chat message, they will be notified when they try to send the message to the group and the chat will be blocked. At their discretion, hosts may toggle this feature off to accommodate the needs of their classroom setting.

How many people can attend a session?

To best replicate a learning environment, attendance is limited to 50 in the traditional Single Space. The Auditorium can hold up to 300 attendees, including 6 featured speakers onstage. In the Experience Hub, up to 12 rooms may be added, each with 40 attendees. Experience Hubs may also have an optional Auditorium added to the configuration as one of the 12 rooms (placing the total space capacity at 300).

What accessibility features does InSpace have?

We are focused on creating an accessible product that creates a better experience for everyone.  We’ve partnered with renowned accessibility experts to pressure test our platform and make improvements.  We are WCAG 2.1 AA compliant and are constantly working to improve.  If there’s something about our site or our product that you think could be more accessible, we’d love to hear from you (support@inspace.chat).

What forms of payment does InSpace accept?

InSpace accepts credit card payments (through Quickbooks), checks, and ACH payments at this time.

What level of security does InSpace have?

InSpace is SOC 2 Type II certified.  Everything we do is end-to-end encrypted.  Read our Privacy Policy for all the details, but the headline is: we’re serious about your security.

What materials can I share when in the presentation room?

You can share Google Drive, PowerPoint, Screen, PDF, Miro board, video, and YouTube along with any information in a browser tab or on your desktop.