FAQs

Find the answers to all of your burning questions.

Are pilot programs available?

We’d love to talk to you about your pilot program needs.  Sign up for a demo to discuss your options with our team.

Can I assign a co-host?

Yes! A co-host can be assigned by the host. You can assign a co-host by going to space and adding the user.

Can I click and drag people around or stop people from moving?

Users are free to move themselves through the space just like in a real classroom.

Can I lock the break out rooms so people stay in their assigned rooms?

Breakout rooms work just like in-person breakout sessions where people can move about as they see fit.

Can I purchase licenses directly from the website?

We are in the process of getting our direct payment option set up.  In the meantime, please reach out to support@inspace.chat if you’d like to purchase InSpace.

Can I record a session?

Yes! Recording is available to the Host or Co-Host on all paid accounts. Recording is not available for trials.

Can I upgrade or add licenses after the initial purchase?

Absolutely! If you’re looking to upgrade your account, we’ll be happy to help you with that. Please reach out to support@inspace.chat and let us know how many additional host licenses you want to purchase.

Can I use InSpace on mobile or tablet?

Yes you can! You can find the InSpace app in Apple’s iOS store – available for iPhone and iPad.

Can I use InSpace outside of class time?

Yes!  InSpace is great for study groups, peer-to-peer support centers, office hours, and just about any other type of meeting.

Does InSpace offer discounts for nonprofits?

Share your W-9 with us and we’ll make sure you’re tax-exempt.  In terms of non-profit pricing, set up a meeting with our team to discuss your needs.

Does Inspace offer technical support?

We offer a variety of levels of technical support depending on your license level.  Our enterprise customers can expect a dedicated Account Manager, personalized onboarding and training for your hosts, and 24/7 live chat support. We’ve designed our support network to take the burden off of your IT department.

Does InSpace require an installation on the computer?

Because InSpace is browser-based, there’s no download!

How can I restrict access so I don’t get ‘Zoom-bombed’?

InSpace has several levels of security to help prevent intrusions into your sessions. When you create a space on the InSpace Dashboard, you can choose to make that space “Public” or restricted to a “Specific Audience”. If you leave a space Public, then anyone with the link can join the space. If you choose the “Specific Audience” option, then you can limit access to the space to either specific domain names (e.g. only people with a stanford.edu email address) or to a specific attendee list. To restrict a space to an attendee list, a host can copy and paste a list of emails into InSpace and then only folks with those email addresses will be allowed into the space.

How does the toxicity filter work?

Our toxicity filter uses machine learning to identify potentially harmful or toxic messages.  If a participant types a chat message that is toxic, they will be notified when they try to send the chat message to the group.

How many people can attend a session?

In order to best replicate a learning environment, attendance is limited to 50.

What accessibility features does InSpace have?

We are focused on creating an accessible product that creates a better experience for everyone.  We’ve partnered with renowned accessibility experts to pressure test our platform and make improvements.  We are WCAG 2.1 AA compliant and are constantly working to improve.  If there’s something about our site or our product that you think could be more accessible, we’d love to hear from you (support@inspace.chat).

What forms of payment does InSpace accept?

InSpace accepts credit card payments (through Quickbooks), checks, and ACH payments at this time.

What level of security does InSpace have?

InSpace is activity pursuing SOC 2 Type II certification.  Everything we do is end-to-end encrypted.  Read our Privacy Policy for all the details, but the headline is: we’re serious about your security.

What materials can I share when in the presentation room?

You can share Google Drive, PowerPoint, Screen, Miro board, video, and YouTube along with any information in a browser tab or on your desktop.