Microphone or Camera Not Working (For PC, Windows, Microsoft)

If you use a Windows device (you might call it a PC or Microsoft computer) and you are having trouble using your camera and microphone, please follow the steps in this article.

By default, applications on Windows devices have permission to share the camera and microphone, but sometimes this setting can get changed or turned off inadvertently.

You’ll want to make sure that the browser you are using to join your InSpace session has permission to access your Camera and Microphone. Here’s how to do this.

  1. Open the Start Menu, then select Settings.
  2. From the navigation menu, select Privacy (or, Privacy & security, depending on your version).
  3. Locate the category labeled App Permissions.
  4. Open Camera and make sure that the option to Allow desktop apps to access your camera is toggled on. In Windows 11, this option is labeled Let desktop apps access your camera.
  5. Then, make sure that your browser (Chrome, Firefox, Edge, or Brave) has been granted permission to access your camera as well.
  6. Go back to the App Permissions menu and choose Microphone. Again, make sure that the option to Allow desktop apps to access your microphone is toggled on. In Windows 11, this option is labeled Let desktop apps access your microphone. 
  7. Then, make sure that your browser (Chrome, Firefox, Edge, or Brave) has been granted permission to access your microphone as well.

 

A screenshot of Windows 11 showing the toggle button for letting desktop apps access the microphone.

A screenshot of Windows 11 accessing the microphone.

A screenshot of Windows 10 showing Google Chrome being granted access to the microphone.

A screenshot of Windows 10 accessing the microphone.

If you need additional help, please contact InSpace Support.

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