Troubleshooting
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      How to Enable Third-Party Cookies while using Incognito Mode

      Learn how to turn on third-party cookies in your browser while using incognito mode to fully experience InSpace's virtual collaboration features. Follow our simple steps for Chrome, Firefox, Edge, and iOS.

         

        InSpace uses third-party cookies to create immersive collaboration experiences in your virtual sessions.


        However, if you're using incognito mode in your browser, you may experience some errors or limitations on your experience, such as not being able to see shared documents or log in with your single sign-on account. This is because many browsers automatically block third-party cookies while using incognito mode. 


        If this happens to you, there's a simple process to turn third-party cookies back on so that your computer can communicate with InSpace while still using incognito mode. Please note that your page will refresh once you enable cookies. 



        To Enable Third-Party Cookies in Chrome

        1. On the top right side of the browser, click the three vertical dots and then select Settings. This will open the Settings page. From the left-hand navigation bar, select Advanced Settings.
        2. On the left side, select Privacy and Security, then select Site Settings.
        3. On the Site Settings page, select Cookies and Site Data.
        4. On the Cookies and Site Data page, ensure that Block third-party cookies is toggled to off (grayed out).

        To Enable Third-Party Cookies in Chrome on iOS

        1. On your iOS device, select the Settings icon.
        2. Locate and select the Chrome application from the Settings left-hand navigation.
        3. Toggle the option Allow Cross-Website Tracking on, so that it appears green.

        To Enable Third Party Cookies in Firefox

        1. Select the three vertical lines in the top right corner, and select Options.
        2. In the right-hand menu, select Privacy & Security.
        3. On the Browser Privacy page, select the Custom drop-down menu. Make sure that the checkbox next to Cookies is unchecked.

        To Enable Third Party Cookies in Edge

        1. In the top right corner of the browser, select the ellipses … and then select Settings.
        2. A pop-out menu will appear from the right. Select Privacy & Security.
        3. In the Cookies dropdown, make sure that Don’t block cookies is selected.