Knowledge Base


Accessibility for Live Chat

Do you have a question and would like to chat with an InSpace specialist?

Checklist to Troubleshoot Audio / Video Errors.

The errors you are experiencing could be due to your system admin settings, please reach out to for further assistance if you are not able to troubleshoot using the following list items below.

How do I join a space?

The space host will provide you with a URL to join.

How do I share a Google Slide presentation through InSpace?

Want to show a Google Presentation to your participants? Here are the steps for how to set up a Google Slide presentation using InSpace.

How do I share a PowerPoint presentation through InSpace?

You can now share and control your PowerPoint presentation directly through InSpace.

My camera and microphone aren’t working…

InSpace allows you to select which camera and microphone you want to use while in the space. However, in some cases InSpace may not automatically detect a camera or microphone, or the devices could be blocked.

What browser should I use with InSpace?

InSpace currently supports the Google Chrome browser and Firefox for personal computers. You can use the InSpace app on your iPad and iPhone by downloading it from the app store.

Why can’t other people see my screen when I am screen sharing?

If you have issues with sharing your screen or enabling video, (e.g. you can see the shared content and the video, but others cannot) then please ask your provider's IT support to white-label following URLs:

Why don’t I have the option to share my screen?

If you are unable to share your screen, you may need to adjust your Chrome browser settings to allow for screen sharing.