Troubleshooting Diagnostic Test

Test your Audio, Video and Internet set-up to ensure a successful experience.

If your video is not displaying correctly or you’re experiencing audio difficulties, take a look at our guide to some common audio and video troubleshooting tips. Often, sound and camera issues happen due to device settings, quality issues, or even other applications open on your device. As you work through troubleshooting, you can test your audio and camera using InSpace’s Diagnostics feature to make sure your audiovisual settings are configured correctly. Watch our video to learn more about this feature.

  • Users can access this tool in two locations. On the Join Screen, select Run System Test. Or, while in a session, click the Help icon in the top-right toolbar, then Run system tests. 
  • Users will be notified if there are issues and provided with additional troubleshooting support specific to the problem.  

Note: Currently the Diagnostic test is available for our single space and conference space layouts.

all tests passed screen InSpace

If you need additional help, please contact InSpace Support.

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